Registration is closed-onsite registration will be available

Practice Management Speakers

Bash Halow


Sponsored by:

Friday, February 10

  • Communication and Workflow in the Age of Stress Part I: The Great Balancing Act: The Difference Between Pushing a Team and Breaking it

  • Communication and Workflow in the Age of Stress Part II: Communication Practice and Changes to Workflow

  • Communication and Workflow in the Age of Stress Part III: Difficult Valuable Conversations

  • Train of Thought: Lighting a Fire Under Employees and Other Motivation Myths

Bash is a graduate of the College of William and Mary, a certified veterinary practice manager and a licensed veterinary technician.  As a veterinary business advisor and a veteran practice manager with more than 20 years of experience, Mr. Halow has helped dozens of veterinary hospitals understand how to build stronger teams and responsibly and ethically grow their businesses.  He is a frequent contributor to Veterinary Economics and DVM 360 and is a member of the editorial advisory board for the Fetch360 veterinary conferences. He has been an invited speaker at all the major U.S. veterinary conferences including AVMA, AAHA, VMX, Western, Midwest, CVC, IVECCS; state associations, and international conferences like APVC, OVMA, and the Alberta Veterinary Medical Association. He is a regular speaker at the annual veterinary management conference in Wales and addressed the Veterinary Management Association at the House of Lords, London, in June 2018.  He is a member of the American Animal Hospital Association, the PVMA, founder and member of the New Jersey Veterinary Hospital Management Association, founder of the Big Apple Veterinary Management Association in New York City, and proud member of the Veterinary Hospital Managers Association.  Mr. Halow was the 2013 recipient of the Pennsylvania Veterinary Medical Association’s President’s Award for management education in the state of Pennsylvania.  He resides in New York City.

Ginger Templeton


Friday, February 10

  • Burnout and Compassion Fatigue (And Staying Well in the Veterinary Profession)

  • Veterinary Wellbeing: How to Support Yourself and Others

Dr. Ginger Templeton Director of Learning and Development at MentorVet, an organization that provides mentorship, professional skill development, wellbeing tools, and paired mentorship to early career veterinarians. She is also a certified executive coach providing leadership development and well-being services to veterinary professionals. She is a certified QPR instructor (suicide gatekeeper training) and is available for QPR training at low or no cost.

Dr. Templeton earned her masters in bacteriology and DVM from the University of Wisconsin-Madison. In 2020, she completed the Veterinary Human Support certificate – a two-year program through the Department of Social Work and School of Veterinary Medicine at the University of Tennessee. After fifteen years in small animal practice, including 5 spent owning a busy mobile practice, she transitioned fully to her current roles in 2021. She continues to work several relief shifts per month to maintain her clinical skills and awareness of the challenges and joys of veterinary medicine.

She lives in Raleigh, NC with her wonderfully supportive husband and two teenagers.

Stephen Galloway


Friday, February 10

  • The Board of Veterinary Medical Examiners

Dr. Stephen Galloway received his BS in Engineering from the United States Military Academy at West Point. Following military service, Dr. Galloway attended North Carolina State University and received his DVM in 1996. He pursued formal specialty training in Dentistry and Oral Surgery at Cornell and Colorado State Universities. He is 1 of 6 Diplomates of the American Veterinary Dental College with board-certification in both the Equine and the Small Animal Dentistry Specialties.

Dr. Galloway owns Animal Dental Care Specialists in Oakland, TN. He specializes in diagnostic and treatment services related to dentistry, orofacial surgery, upper airway endoscopy, and sinonasal surgery in small, large, and exotic species.

Dr. Galloway is a past-President of the TVMA and a past-President of the Tennessee Board of Veterinary Medical Examiners. He was named TN Practitioner of the Year in 2012 and received the TVMA Distinguished Service Award in 2017.

Jan Woods


Sponsored by

Saturday, February 11

  • Introduction to Tennessee Controlled Substance and DEA Regulations

  • What Does the DEA Really Want When Documenting and Destroying Controlled Substances in My Tennessee Practice?

  • Knock, Knock it’s the DEA

Jan Woods’ health care career has spanned over thirty years in both human and veterinary medicine. Ms. Woods’ most recent positions in human healthcare were in senior management with national healthcare companies. She was the Vice President of Operations and Development for Care Net Health Systems based in Nashville, TN. and the Vice President of Operations and Development for Communicare and NBC HealthCare, based in Fort Lauderdale, FL.

In 2001, Ms. Woods moved into veterinary medicine as the Hospital Administrator for Veterinary Specialty & Emergency Center of Kansas City, (VSEC) now Blue Pearl. From May of 2004 through March of 2016, she was the Co-Owner, Hospital Administrator and Vice President of the Veterinary Specialty Center of Tucson, (VSCT), a 24×7, 31 DVM, 100 employee specialty and emergency hospital. From 2018- 2020 she was the Director of Education & Regulatory Affairs Manager for Cubex, LLC. In 2020, Jan became a Zoetis Key Opinion Leader and a member of the Epicur Pharma Advisory Council. She also joined Veterinary Business Advisors as their Regulatory and Operational Consultant. Jan also writes frequently for Veterinary Practice News and DVM 360 Magazine. In 2021 she and her retired DEA Diversion Specialist wrote the Controlled Substance chapter in the AVMA PLIT Safety Manual. Jan owns two companies: and Veterinary Management and Marketing Specialists. Jan speaks and consults with veterinarians nationally on a full-time basis. Her areas of expertise encompass compliance with DEA regulations, as well as other state and federal regulations, clinic and hospital practice management & operations, human resources, finance, and marketing.

Jan served as a two-time President of Veterinary Specialty Practice Alliance (VSPA). In 2012 Jan received the National Association of Women Business Owners (NAWBO), Southern Arizona Woman Business Owner of the Year Award. In 2010 & 2011, Ms. Woods was an award finalist for the Athena International Award. She was also selected in 2011 as one of the “Committee of 100 Women by the Girls Scouts of Southern Arizona Sahuaro”, nominated for The Tucson Women of Influence award in 2010 & 2011 and received the Certificate of Special Congressional Recognition in Outstanding & Invaluable Service to the Community in 2010. In 2020, Jan became a Key Opinion Leader for Zoetis Animal Health, an Epicur Pharma Advisory Council Member, and a Regulatory and Practice Operations Consultant at Veterinary Business Advisors.

Jan presented to the American Veterinary Medical Law Association (AVMLA) at the American Veterinary Medical Association conference in Oahu, Hawaii in 2006 on Controlled Substances 101: How & Why You Must Comply! She repeated an updated presentation on the same topic at the AVMA/AVMLA conference in Washington D.C. in August of 2019. Jan’s RACE and state specific approved presentation entitled “Controlled Substance 101: How & Why You Must Comply!” satisfies most state’s mandated opioid training requirement. Jan Has been presenting regulatory and practice operations/management topics since 2006. She continues to present Controlled Substances 101: How & Why You Must Comply!, as well as other exciting management topics at various State VMA conferences, national veterinary conferences (Fetch, WVC, VMX, etc) and private veterinary meetings for Zoetis, Cubex, Epicur Pharma, Merck Animal Health, VetSnap and other corporate sponsors around the United States on a full time basis.

Fritz Wood


Sponsored by:

Saturday, February 11

  • Lab Best Practices

  • Thoughtful Pricing in the Lab

Fritz owns and operates an animal health consulting practice in Kansas City. He’s focused on the business of veterinary medicine for more than 30 years, conducting important research on veterinary productivity and attributes of high-performing practices. Fritz is an author, speaker, business consultant, and key opinion leader. He was on the Editorial Advisory Board of Veterinary Economics, Veterinary Team Brief, and Today’s Veterinary Business. He’s authored scores of articles related to the business of veterinary medicine and personal finance. He often presents at local, state, regional, national and international veterinary conferences. Fritz holds Bachelor of Science degrees in Accounting and Business Administration from the University of Kansas (1986). For decades, he was actively licensed as a Certified Public Accountant and Certified Financial Planner. Fritz is also affiliated with a personal financial planning, investment management, and 401(k) practice, where they help people reach their lifetime goals. His pre-vet experience included nine years as a management consultant with a top global consultancy.

Robbie van Mullem

Saturday, February 11

  • I Have a Website, Now How Do I Get Found? – Websites That Google Will Like – Part I

  • I Have a Website, Now How Do I Get Found? – Websites That Google Will Like – Part II

Robbie is President and Chief Executive Officer of 3 Sided Media and Review Retrievers companies which develop websites, manage social media, and protect the reputation for hundreds of veterinary practices and businesses across the United States. These companies represent both large and small veterinary clinics, mixed animal practices, and specialty hospitals, ultimately reaching millions of clients and prospective customers each year. Robbie van Mullem was raised in the Hammond, Louisiana area where he received his Bachelor of Arts in Marketing from Southeastern Louisiana University while serving in the U.S. Naval Reserve. Robbie began his career in the animal health industry in 2003 with IDEXX Laboratories, where he earned the prestigious President’s Club Award and was promoted to manager for the Gulf States Region of IDEXX. Robbie van Mullem saw a significant void of veterinary-specific online management companies, and created his own in early 2010. He currently resides in South Louisiana with his wife and two children.